Privacy Policy

Last updated: February 2026

1. Information We Collect

We collect information you provide during registration (name, email, phone), request submissions (item details, budget, location), and business onboarding (company details, verification documents).

2. How We Use Your Information

Your data is used to match customer requests with business offers, process payments, send notifications, and improve our Service. We do not sell your personal data.

3. Data Sharing

We share limited data between customers and businesses only when an offer is selected. Payment data is processed by Stripe. We may share data with service providers who assist in operating the platform.

4. Data Security

We use industry-standard security measures including encryption in transit and at rest. Access to personal data is restricted to authorised personnel only.

5. Your Rights (GDPR)

You have the right to access, rectify, delete, and port your personal data. You can withdraw consent at any time. Contact privacy@shinediscovery.com to exercise your rights.

6. Cookies

We use essential cookies for authentication and session management. See our Cookie Policy for details on analytics and preference cookies.

7. Data Retention

We retain account data for as long as your account is active. Request and offer data is retained for 3 years for dispute resolution. You can request deletion at any time.

8. Contact

Data Protection Officer: privacy@shinediscovery.com